Register now
Follow us
Follow The Omnichannel Retailing Summit 2015 on Pinterest Follow The Omnichannel Retailing Summit 2015 on Facebook Follow The Omnichannel Retailing Summit 2015 on Twitter
Driving profit through employing effective cross-channel strategies focusing on the omnichannel customer
Wednesday 4th February 2015

The 6th Annual Omni-Channel Retail Summit 2015

Wednesday 4th February 2015

Cavendish Conference Centre, London W1

Omni-channel customers display a higher level of loyalty to a brand and typically out-spend multichannel shoppers by over 20%.

Investing in an omni-channel customer platform presents retailers with a huge opportunity to differentiate themselves. Historically, each department has operated as an independent business unit, with their own inventories and prices.  So how can retailers install an omnichannel platform that will ensure that these divisions are seamlessly connected with experiences, promotions and prices all knitted together?

The decision process and implementation of an effective omnichannel strategy could be simplified if businesses understood what drives consumers to the various different channels.

It’s hard to analyse the precise extent to which online or social platforms are already influencing in store shopping behaviour, but engagement through social media continues to be important and can’t be overlooked when it comes to promoting cross-channel shopping behaviour. The real evolution in online shopping is through mobile, with mobile-optimised sites and apps now common particularly among fashion retailers to drive traffic, increase loyalty, and grow sales.

The biggest challenge bricks and mortar retailers need to overcome is to remain competitive in the omni-channel market and close the gap with online. The ultimate aim for the more forward thinking retailers out there is to have a joined up customer experience at every touchpoint, driven by innovative use of in-store technology and logistics.

What is abundantly clear is that the shoppers who engage with a retailer across more than one channel are the most valuable type and retailers are going to great lengths in order to engage with these customers. If retailers don't develop and implement an effective omni-channel strategy, they will struggle to compete in today's market.

Attend this interactive, retailer-led conference to find out how to:

  • Integrate social media and mobile with the in store and online the shopping experience
  • Understand what retailing in the bricks and mortar store will look like in the future as omni-channel develops
  • Building a strategy that delivers bottom-line benefit and is appropriate to the omni-channel shopper
  • Drive greater integration between digital and in store
  • Increase your market share through investment in system integration and cross department involvement
  • Use omni-channel to internationalise your online activity
  • Blend customer insight across all channels to optimise customer loyalty and spend
  • Drive new growth, consumer loyalty and sustainable profitability

This retailer-focused summit is designed to enable you to maximise profits and market share through cost effective, engaging and seamlessly integrated omni-channel strategies. This is a must attend event for key decision makers and opinion formers in the UK retail industry to help brands better coordinate their omni-channel activities.

With excellent networking opportunities throughout the day and a chance to ask our omni-channel experts your burning questions during our interactive sessions, can you afford not to attend this crucial event?

Confirmed speakers


“Very good overview from many different sectors”
Archaeology Plus
“Very beneficial, lots to think about for the future”
Calender Club
“Great to see what journeys other businesses are on”
“Many thanks for organising a fabulous event - I thought the quality of the speakers was second to none and it was fascinating to see what was high on the agenda in other sectors of industry and how they are tackling the current economic climate”
Phones 4 U
“A great opportunity to get some ideas on how to tackle the challenges we all face in retail”
“Excellent content and networking opportunity”
“Very insightful”
“A lot of useful content, great retailer presentations”
River Island
“Thank you for a very informative conference, it was extremely interesting and very relevant - I would be very keen to attend next year”
“Speakers and topics deserving of much more than one day out of the office”
Total UK
"Thought provoking, helpful and interesting - lots of insights to think about!
The Carphone Warehouse
“Another excellent conference and a very worthwhile investment of my time. Timely and relevant content”
“Varied contributors -I have taken away some good insights”
Pets at Home
"A phenomenal way to hear the current trends, hear about struggles and successes of retail leaders"
"Great content – very open environment and sharing of knowledge and learning"
"Hugely reassuring to hear that so many companies, both large and small, have exactly the same issues, challenges and problems as us. Very useful to hear how they are approaching these challenges"
Presto Classical
"Open and valuable content from a wide variety of speakers – both client and supplier side. I will be sharing my learnings with the wider team"
Very/Shop Direct
"A really valuable conference that seems to get better each year" Boots "A great mix of formats and perspectives – whilst keeping focus on the most important issues"
Gravis Germany
"Excellent day – looking into an exciting digital world!"
Xo2 Consulting Ltd
"Another excellent event. Delivering information relevant to the challenges faced by retailers in what is a difficult climate"
Cardea Solutions

Register now

Hear from
The Co-operative John Lewis Carphone Warehouse Pets at Home Snow and Rock River Island Feel Unique Virgin Media Dressipi Jarrold Zetes GS1 eDigital Research InMoment Sailthru Wallmob Maverick Planet
Networking partners
Esri Zetes GS1 eDigital Research InMoment Postcode Anywhere Sailthru Wallmob Qubit Fuit Adobe
Organised by
Retail News
© 2015 Retail Bulletin Media Limited